- Visit our System Status website for live status reports for all our Age of Learning School Solutions products and systems.
- Review the following list of issues that have been reported about our products. The Age of Learning Support team regularly updates the list to reflect the current status of known issues, the addition of any new issues, and the removal of older and resolved issues.
*Please be aware that this list may not cover every issue we’re currently addressing.
My Reading Academy
- Error Messages or Loading Screen Issues
- Activities not loading for students with Spanish language settings
My Math Academy
Educator Center
- Placement Report Issues
- Dashboard Report Issues
- I cannot reset my student's secret picture passcode.
To learn more about an issue, report a bug not mentioned here, or receive one-on-one support, you have the following options:
- Browse Known Issues: Review the list of articles above, and click any link to learn more.
- Submit an Educator Center Ticket: Click the blue Help button in the lower-right corner of any Educator Center page and submit a ticket.
- Help Center Chat: Click the blue Help button in the lower-right corner of any Help Center page and chat with a live agent.