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answers to common questions.
Commonly Asked Questions:
Getting Started Overview
How do my students log in to their accounts while at school?
How do I find training resources?
How can I redeem my student's code at home?
General Troubleshooting Overview
Questions by Role or Product
Administrators
New Features and Updates
What’s New for November 2023?
What's New for October 2023?
What's New for September 2023?
What’s New for August 2023?
What upcoming features can we expect?
System Setup and Onboarding
Getting Started Overview
Getting Started - For Admins
How would I purchase access for my organization?
How do I invite teachers?
How do I set up my Educator Center account?
How to activate a demo account?
Resources to Engage Families
What resources are available to help admins support at-home usage and family engagement?
Roster Management
Getting Started Rostering
Updating Rosters
Which rostering methods should I use?
What is the difference between archiving and deleting an account?
What do the different roster template field names mean?
How do I restore archived records?
How do I archive someone from my roster?
How do I access a history of my past roster uploads?
Product Licensing
What is the difference between distributing and assigning a product license?
How do I assign licenses to students?
How do I distribute licenses to other administrators?
How do I see the licenses that have been distributed to lower levels of their organization?
What do the different license statuses mean?
How do I revoke a product license once it has been assigned?
See all 7 articles
Account Management
How do I delete someone from my roster?
How do I create administrator accounts and assign new roles?
How do I change my email address?
How do I log into the Educator Center?
Dashboards
How do I print out usage reports?
How do I monitor usage across my organization?
How can I see data for different levels of my organization through the Educator Center?
How can I view metrics for my cohort of schools in the Educator Center?
Teachers
Getting Started
How do my students log in to their accounts while at school?
How do I find training resources?
What is the student experience during Placement?
Do you have any resources to help get my students excited about using your programs?
How do I assign work to students in My Math Academy and My Reading Academy?
Getting Started - For Teachers
See all 10 articles
Roster Management
How do I add a student to my class?
How do I manage student accounts across multiple classes?
How do I edit a student's information?
How do I archive a student?
How do I change the language for a student?
Product Licensing
How do I check a student license status?
How do I invite caregivers to create at-home accounts?
Account Management
How do I reset and download my students’ passcodes?
How do I log in using an Age of Learning QR code?
How do I print the Age of Learning QR codes for teachers and students?
How do I switch between different classes?
Dashboards
How do I download and print Monthly Growth Reports for a class?
Student Placement Reports: Tips and Troubleshooting
How do I find Placement Reports?
How do I apply filters on my dashboards?
How do I access additional resources for intervention or extend learning for my students?
How do I create and manage groups for my classroom?
See all 13 articles
Caregivers
Caregiver Center
Getting Started - For Caregivers
How do I log in at home?
How do I monitor my child's progress?
Account Management
How can I redeem my student's code at home?
How do I change my account details?
Product Guides
My Reading Academy
My Reading Academy Overview
My Reading Academy Placement Activities
Are my students at the right level for My Reading Academy?
How do the Age of Learning products pick which lessons to teach?
What type of learning content is available with My Reading Academy?
Does My Reading Academy automatically bookmark a student's progress in books?
See all 7 articles
My Math Academy
Do you have any standards-based lesson plans for math?
My Math Academy Overview
My Math Academy Placement Activities
Are my students at the right level for My Math Academy?
How does My Math Academy teach targeted skills?
How much time should students spend using My Math Academy?
See all 7 articles
ABCmouse
ABCmouse Overview
Technical Support
Web Browser Issues
Account Issues
Known Issues
General Troubleshooting Overview
Current Status of Age of Learning Products and Systems
What are the minimum technical requirements to access My Math Academy & My Reading Academy?
What devices should I use with ABCmouse?