Last Updated: November 1, 2023
We are actively addressing several issues, as detailed below, reported by some My Math Academy users. If you've encountered similar problems or have more insights, please don’t hesitate to reach out. Your feedback is vital for our ongoing efforts to enhance our programs, ensuring a seamless and enjoyable learning experience for all users.
Students experiencing a “TypeError: Null is Not an Object” error message on iPads
Description: Students across various schools and districts have encountered a “TypeError: Null is Not an Object” pop-up error when attempting to log into the program through Clever and Classlink. The issue has affected students using multiple iPad models.
Recommendation: Update to iOS 17.1
Issue status: Resolved
Students stuck on loading screen after selecting an activity on iPads
Description: Students from various schools have been stuck on an indefinite loading screen after choosing an activity. This has been observed on devices like the iPad 7th Gen.
Recommendation: Update to iOS 17.1
Issue status: Resolved
Students are experiencing program freezing after selecting an activity on iPads
Description: Students using iPads have experienced their screen freezing after selecting an activity. The problem has occurred for students who scanned a QR code to access the program.
Recommendation: Update to iOS 17.1
Issue status: Resolved
Students are experiencing program flickering on A7 Lite Tablets
Description: Students using Samsung A7 Lite tablets have experienced screen flickering issues on their Android devices. The issue has been resolved on iPads but still seems to be persisting on A7 Lite tablets.
Issue status: Investigating
Students stuck on loading screen after activity selection on Android
Description: Students using Samsung Galaxy Tab A7 Lite 8.7 (2021) tablets or Dell Chromebook 3110 2-in-1 devices have become stuck on a loading screen after selecting an activity. This issue has been reported across multiple schools.
Issue status: Investigating
“RuntimeError: Memory Access Out of Bounds” Unity pop-up error on Android
Description: Students using Samsung A7 Lite tablets provided by ELC Palm Beach have encountered a “RuntimeError: Memory Access Out of Bounds” error message. This issue has been reported in multiple schools.
Issue status: Investigating
“RangeError: Maximum Call Stack Size Exceeded” Unity pop-up error on Android
Description: Students have received a “RangeError: Maximum Call Stack Size Exceeded” error message. Attempts to resolve this issue through tablet restarts and Wi-Fi checks have not yet been successful.
Issue status: Investigating