Last Updated: December 13, 2023
We are actively addressing several issues, as detailed below, reported by some My Reading Academy users. If you've encountered similar problems or have more insights, please don’t hesitate to reach out. Your feedback is vital for our ongoing efforts to enhance our programs, ensuring a seamless and enjoyable learning experience for all users.
“Runtime Error: Out of Bounds Memory Access” error on iPads
Description: Students using iPad 8th gen devices and iOS 17.0.3 have experienced an issue when selecting a game. After an extended loading time, they've encountered this error message: “Runtime Error: Out of Bounds Memory Access.”
Recommendation: Update to iOS 17.1
Issue status: Resolved
Students stuck on loading screen after selecting an activity on iPads
Description: Students from various schools have been stuck on an indefinite loading screen after choosing an activity. This has been observed on devices like the iPad 7th Gen.
Recommendation: Update to iOS 17.1
Issue status: Resolved
Students stuck on loading screen after selecting an activity on Androids or Chromebooks
Description: Students using Samsung Galaxy Tab A7 Lite 8.7 (2021) tablets or Dell Chromebook 3110 2-in-1 devices have become stuck on a loading screen after selecting an activity. This issue has been reported across multiple schools.
Issue status: Investigating